Privacy Policy – GigWays

Summary at a Glance

We respect your privacy and protect your personal data with care. Here are the key points:

• We collect only necessary personal, usage, and device data to provide and improve GigWays services.
• Your location and motion data are collected only with your explicit consent.
• We never sell your personal data or use it for advertising.
• You can access, update, or delete your data anytime.
• Participation in wellness features like the Voice Feature is voluntary.
• We use strong encryption and strict security practices to protect your data.
• If you have any questions or concerns, contact us anytime at gigwaysofficial@gmail.com.

Glossary of Key Terms

• Personal Information: Data that identifies you, like your name, email, phone, and state.
• Voice Feature: An optional wellness tool allowing users to schedule and join collective rest periods.
• Driver Density Map: A feature showing aggregated, anonymized data about active drivers by location.
• Data Portability: Your right to obtain and reuse your personal data across different services.
• Automated Decision-Making: Processes where software makes decisions about you without human involvement.

1. Introduction

Welcome to GigWays LLC (“GigWays,” “we,” “our,” or “us”). Your privacy and the security of your personal information are of paramount importance to us. This Privacy Policy has been carefully crafted to provide you with a comprehensive understanding of how we collect, utilize, safeguard, and store the personal and usage data you provide when you access or interact with our mobile application (“the App”) and any related services.

GigWays is designed specifically to empower independent contractors and professionals operating within the gig economy—this includes rideshare drivers, delivery couriers, truck operators, and a wide range of other service providers. Our mission is to equip you with reliable and efficient tools that allow you to manage your schedules, meticulously track your earnings and expenses, and engage with a community that fosters connection and mutual support. In addition, we provide advanced safety and wellness features, including driving activity monitoring and the optional Voice Feature, which promotes well-being through collective rest coordination.

Our Privacy Policy complies with all applicable international, federal, and state data protection laws, including but not limited to the General Data Protection Regulation (“GDPR”) applicable within the European Union, the California Consumer Privacy Act (“CCPA”), and the specific privacy mandates of the Apple App Store and Google Play Store. By downloading, installing, or otherwise using the GigWays application, you expressly consent to the data collection and usage practices described in this policy. We strongly encourage you to read this document thoroughly to understand how your information is handled and protected by our systems.

2. Information We Collect

In our commitment to data minimization and privacy, we collect only the information that is necessary to provide, maintain, and improve our services. The categories of data we gather include, but are not limited to, the following:

• Personal Information: This category encompasses information that personally identifies you, such as your full name, email address, telephone number, and your state of residence. Additionally, we may collect any further profile information that you voluntarily provide in order to personalize your experience and facilitate app functionalities.
• Activity and Usage Data: We collect detailed information about your work-related activities and app interactions. This includes, but is not limited to, data on your work schedules, hours logged, earnings and expenses tracked, and patterns of app usage. This information is instrumental in delivering seamless services and tailoring features to meet your needs.
• Location and Motion Data (Optional and Consent-Based): With your explicit and informed consent, we may collect GPS location data and motion-related data to support various advanced features such as rest and break reminders, route optimization, and wellness initiatives tied to the Voice Feature. All such data collection is strictly opt-in, allowing you full control over whether or not to enable these capabilities.
• Device and Technical Data: To maintain app security and ensure optimal performance, we collect technical details regarding your device, including device model, operating system version, IP address, and application logs. This data assists us in identifying and resolving technical issues, as well as optimizing the app for diverse device configurations.

3. Children’s Privacy

Protecting the privacy of minors is a responsibility we take seriously. The GigWays app and services are not designed for use by children under the age of 13 or the minimum age required by local laws. We do not knowingly solicit or collect personal information from children. If we become aware that we have inadvertently collected personal data from a minor, we will take immediate steps to delete such information in accordance with legal obligations.

4. User Consent and Control

We obtain your explicit and informed consent through clear in-app prompts, settings toggles, and permission requests before collecting any sensitive data such as location and motion information. You can review, modify, or withdraw your consent at any time through the app’s settings or your device’s privacy controls without affecting the lawfulness of prior processing. Our commitment is to provide you with easy-to-understand controls to manage your privacy preferences.

5. How We Use Your Information

Your trust is essential, and we commit to using your information solely for legitimate and transparent purposes that directly benefit your user experience. Specifically, we employ your data to:

• Facilitate and optimize the core functionalities of the GigWays app, including scheduling management, mileage tracking, logging expenses, and summarizing earnings, thereby empowering you to efficiently organize and monitor your gig economy work.
• Support optional wellness and safety tools, including timely rest reminders and driving detection capabilities, activated exclusively with your consent. These features are designed to promote safer, healthier driving habits and overall well-being.
• Create, maintain, and provide accurate work-related documentation such as detailed time logs and mileage reports, which can be utilized for personal record-keeping and tax preparation purposes.
• Analyze anonymized, aggregated usage data to continually enhance the app’s functionality, interface design, and performance, ensuring that GigWays evolves in response to real user needs and behaviors.
• Operate the optional Voice Feature, enabling users to voluntarily schedule rest days and wellness breaks. Data generated from participation supports calculation of driver density forecasts, providing valuable insights into driver activity and concentration by geographic location. Participation in this feature is strictly voluntary, and individual data is never shared with third parties.
• We do not use your personal data for advertising, marketing, or promotional purposes, nor do we sell or distribute your information to third-party marketers or advertisers.

6. Automated Decision-Making and Profiling

GigWays does not use any form of automated decision-making or profiling that would have a legal or significant effect on you. All decisions regarding your account and services are reviewed or implemented with appropriate human oversight.

7. Data Sharing and Security

The protection of your personal information is a cornerstone of our privacy commitment. GigWays does not engage in the sale, rental, or leasing of your personal data to third parties. However, to improve service delivery and app performance, we may share aggregated and anonymized data sets with carefully vetted service providers and trusted partners. This shared data is stripped of all personally identifiable information and is used solely for analytical or operational purposes.

We have implemented robust, industry-leading security measures—including advanced encryption protocols for data both in transit and at rest—to ensure your data is safeguarded against unauthorized access, disclosure, alteration, or destruction. Access to your personal information is strictly limited to GigWays employees, contractors, and service providers who require it to perform their job functions and who are bound by confidentiality obligations.

Specifically, we employ SSL/TLS encryption for data transmission, encrypt sensitive data at rest, conduct regular security audits, and apply best practices to maintain data integrity and confidentiality.

8. Third-Party Service Providers

To support our services, we engage trusted third-party providers including cloud hosting services, email communication platforms, and payment processors. These providers are contractually obligated to comply with applicable data protection laws and only process your data under our instructions. We carefully select these partners to maintain the highest standards of privacy and security.

9. Location and Tracking Compliance

GigWays fully complies with the privacy guidelines set forth by Apple and Google regarding location and motion tracking. All such features are disabled by default and are activated solely upon your explicit, informed consent. These features facilitate the provision of safety alerts, gentle rest reminders, accurate work tracking, and participation in the Voice Feature’s wellness initiatives. You maintain full control over enabling or disabling these features at any time through the app’s settings or your device’s privacy controls.

10. Driver Density Map Privacy

The Driver Density Map feature provides anonymized and aggregated location data exclusively from users who opt to share this information. The sole purpose of this feature is to present real-time insights into driver concentrations, helping users make informed decisions regarding work locations and schedules.

• We do not disclose or share any individual’s precise location or personally identifiable information.
• Participation is completely voluntary, and users may revoke location sharing at any time.
• We maintain stringent security practices to ensure that all shared data is fully protected.

11. Cookies and Tracking Technologies

Our website and application use cookies and similar technologies to improve your browsing experience, remember preferences, and facilitate navigation. These include:

• Necessary Cookies: Essential for app and website functionality.
• Performance Cookies: Help us analyze and improve site performance.
• Functional Cookies: Enable enhanced features and personalization.

You can manage, restrict, or disable cookies through your browser or device settings. Please note that disabling cookies may affect some features of our app or website.

Currently, GigWays does not use any third-party analytics or crash reporting tools in the app. Should this change, this policy will be updated accordingly.

12. Notifications

We may send notifications to keep you informed about important updates related to your work schedule, earnings, breaks, and safety reminders, including driving activity alerts—only after obtaining your explicit consent. You can customize or disable these notifications at any time through your device’s notification settings to suit your preferences.

13. Data Retention

GigWays retains personal and usage data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including compliance with legal obligations, resolving disputes, and enforcing agreements. Approximate retention periods include:

• Personal Information: Retained for the duration of your account activity plus 1 year after account deletion.
• Activity and Usage Data: Retained for up to 2 years for analytical and service improvement purposes.
• Location and Motion Data: Retained only during active app usage and for brief periods thereafter, unless otherwise consented.

Upon your request to delete your account or data, we will promptly delete all personally identifiable information except where retention is required by law for purposes such as tax reporting or legal compliance.

14. Impact of Opting Out of Tracking

Disabling location tracking or opting out of certain data collection features may reduce or limit your access to certain app functionalities such as rest reminders, the Driver Density Map, and other wellness tools. We encourage users to carefully consider these implications before opting out to maximize their experience with GigWays.

15. Your Rights and Choices

Depending on your jurisdiction, you may have specific legal rights with respect to your personal data, including the right to access, rectify, erase, restrict, or object to processing, as well as the right to data portability. You also have the right to withdraw consent at any time without affecting the lawfulness of prior processing.

You can exercise these rights by:

• Accessing and updating your information directly within the GigWays app.
• Requesting a copy of your data in a portable format via gigwaysofficial@gmail.com.
• Requesting deletion or deactivation of your account at any time.

We strive to respond to all privacy-related inquiries promptly, typically within 30 days.

16. Data Breach Notification

In the unlikely event of a data breach that affects your personal information, we will promptly notify you and any applicable regulatory authorities in accordance with relevant laws and regulations, outlining the nature of the breach, the data involved, and the measures taken to mitigate any potential harm.

17. International Data Transfers

As a global service, your personal data may be processed, stored, and transferred across borders to countries including the United States, where data protection laws may differ from those in your country of residence. By using the GigWays app, you consent to such international transfers, which are conducted in full compliance with applicable data protection laws and safeguarded by appropriate security measures.

If you are located outside the United States or European Union, please be aware that your data protection rights may vary, but we commit to safeguarding your data in accordance with this Privacy Policy and applicable local laws.

18. Accessibility Statement

We are committed to ensuring that our app and privacy information are accessible to all users, including those with disabilities. If you require assistance or have suggestions on improving accessibility, please contact us at gigwaysofficial@gmail.com.

19. Legal Compliance and Cooperation with Authorities

We may disclose your personal information if required by law, subpoena, legal process, or governmental request, or to protect the rights, property, or safety of GigWays, its users, or the public. We cooperate fully with law enforcement and regulatory authorities as necessary.

20. Changes to Services

GigWays retains sole discretion to modify, suspend, or discontinue any part or all of its services or app features without prior notice. We are not liable for any loss or inconvenience caused by such changes.

21. Limitation of Liability

While we make every effort to provide a secure and reliable app, GigWays shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of your use or inability to use the app. Your use of GigWays is at your sole risk.

22. GDPR and CCPA Compliance

If you are located in the European Union, California, or other regions with similar privacy laws, you have specific rights related to your personal data. GigWays is committed to complying fully with applicable data protection laws such as the GDPR and CCPA, including providing transparent information, honoring your rights to access, correction, deletion, and data portability, and ensuring your consent preferences are respected.

23. Data Protection Officer and Privacy Contact

GigWays has designated a Privacy Contact responsible for data protection matters. If you have questions or concerns about this Privacy Policy or how we handle your personal data, please contact:

Privacy Contact: GigWays Data Protection Team

Email: gigwaysofficial@gmail.com

24. Contact Information

For any additional questions, concerns, or requests related to this Privacy Policy or your data privacy, please contact us at:

Email: gigwaysofficial@gmail.com