Frequently Asked Questions
Quick answers about Gigways features, privacy, and driver tools.
1) What is Gigways? ▶
Gigways is a wellness and productivity app for gig drivers. Track miles, expenses, hours, and trips, and use tools like Focus and Driver Density Forecasts.
2) Who can use Gigways? ▶
Any gig driver — rideshare (Uber, Lyft), delivery (DoorDash, Uber Eats, Grubhub), shopping (Instacart), and more.
3) How does the Focus feature work? ▶
Focus lets you pick or join rest days. It shows popular rest times, sends reminders, and supports recovery. 100% optional.
4) What is the Driver Density Forecast? ▶
A map showing real-time and forecasted driver concentrations (by city, ZIP, or 5-mile grids) with Red = high, Green = low.
5) How is driver density calculated? ▶
We combine anonymized, consented activity with time-of-day & population rules. All users see consistent estimates. No personal locations are exposed.
6) Does Gigways help with taxes? ▶
Yes — mileage and expense tracking are built in. Inside the app, we also provide partner tax-filing options to make filing easier.
7) Is my data secure? ▶
Yes. We use encryption, strict security practices, and privacy-by-design. We never sell your personal information.
8) Can I control location and motion tracking? ▶
Yes. These are off by default and only enabled with your consent. You can disable permissions anytime via device or app settings.
9) Where is Gigways available? ▶
Currently in the United States.
10) Which devices are supported? ▶
iOS and Android smartphones running recent OS versions.
11) How accurate is mileage tracking? ▶
It’s tuned for reliable capture with low battery drain. Keep permissions granted and exclude Gigways from aggressive battery savers.
12) Can I export my data? ▶
Yes. Export mileage and expense reports in the app or request via support@gigways.com.
13) How do I delete my account or data? ▶
Request deletion in the app or by emailing support. We remove identifiable data unless law requires retention (e.g., tax compliance).
14) Will Gigways affect my gig platform accounts? ▶
No. Gigways is independent. Focus and Density are planning tools only and don’t connect to Uber, Lyft, etc.
15) I found a bug — how do I report it? ▶
Email steps, screenshots, and your device model to support@gigways.com. We’ll respond quickly.
16) Can teams or fleets use Gigways? ▶
Yes. Fleet and group tools are planned. Contact us if you want early access.
17) Does Gigways work offline? ▶
Basic tracking continues offline. Data syncs automatically once your phone reconnects to the internet.
18) How does Focus protect my privacy? ▶
Focus only shows aggregated rest trends. We never display an individual driver’s choices or personal details.
19) How often is the Driver Density Forecast updated? ▶
Current activity updates frequently, and forecasts project 15-, 30-, and 60-minute windows ahead.
20) How do I contact support? ▶
Email: support@gigways.com
Phone: 470-530-9251
21) What are Gigways Rooftop Car Ads? ▶
Gigways Rooftop Ads let drivers place branded decals or rooftop toppers on their cars. Drivers earn extra while brands get on-road visibility.
22) How much can drivers earn from car ads? ▶
Earnings vary by campaign and region. Compensation is typically a flat monthly rate or by campaign, designed to be fair after printing/setup costs.
23) Do drivers install the rooftop ads themselves? ▶
Most decals/toppers are simple to install with our instructions. In some locations, pickup or install partners may be available.
24) What affiliate partners does Gigways work with? ▶
Driver-focused partners like tax filing (e.g., FreeTaxUSA), auto parts (e.g., AutoZone, NAPA), insurance (e.g., eHealth), and maintenance shops. Offers appear in-app as partner perks/discounts.
25) How do affiliate offers work inside the app? ▶
Tapping a partner link opens their official site/WebView. If you complete a purchase or service, the partner pays a small commission to Gigways—often with a discount for you.
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